Need help with an order?

Questions about delivery, a return, or which piece does what — send a message and a person reads it. We answer within one business day, Monday to Friday.

Before you write

Where is my order?
Dispatch takes 1–2 business days and delivery 5–11 after that, tracked. Your tracking link is in the dispatch email — check spam before writing.
It arrived damaged, wrong, or not at all
Send your order number. We refund or replace without asking for photographs, and you keep the damaged item.
I changed my mind
30 days, unused. Return postage is yours unless the item was faulty, and there is no restocking fee either way. See the refund policy.
Do you ship outside the US?
Not yet. United States only for now.
One parcel, one sender Everything ships together from our production partner, so a kit never arrives in pieces across four days.